At FLERYA, we want checkout to be quick, simple and secure. This policy explains how payments work when you shop at flerya.com.
Payment Methods We Accept
You can pay using:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
The payment options available for your order are shown at checkout.
Prices and Currency
All prices are shown in British Pounds (GBP, £). The amount shown at checkout, including any delivery charges, is the total you pay, with no hidden costs added later.
Safe and Secure Payments
Payments are processed through Shopify’s secure, SSL-encrypted checkout. Your card details are handled directly by our payment providers, and FLERYA never sees or stores your full card number.
When Payment Is Taken
Your payment is taken when your order is placed. You’ll receive an order confirmation by email straight away.
If Your Payment Is Declined
Please check that your card details and billing address are entered correctly, or try a different payment method. If the issue continues, contact your bank or card provider, or get in touch with us and we’ll help.
Order Checks
To keep shopping safe for everyone, some orders may be checked before they are processed. If we need any further details, we’ll contact you by email. If we can’t verify an order, we’ll cancel it and refund you in full.
Refunds
Approved refunds are always returned to the original payment method. Please see our Return & Refund Policy for full details.
Contact Us
If you have a question about payments, please get in touch:
Email: contact@flerya.com
Phone: +44 7830 754714
Address: 247 Graham Street, Birmingham, B3 1SH, United Kingdom
Customer service: Monday to Friday, 9:00 AM – 5:00 PM