Terms of service
1. Who We Are
The website flerya.com (the “Website”) is operated by FLERYA (“we”, “us”, “our”).
Address: 247 Graham Street, Birmingham, B3 1SH, United Kingdom
Email: contact@flerya.com
Phone: +44 7830 754714
These Terms of Service apply whenever you use our Website or place an order with us. By doing so, you agree to these Terms. If you don’t agree, please don’t use the Website.
2. Using Our Website
To place an order, you must be 18 or over, or have permission from a parent or guardian. Please make sure all the information you give us is accurate and up to date.
3. Our Products
We take care to describe and show our products accurately, including their colours, materials and sizes. Colours may vary slightly depending on your screen, and measurements may differ a little from item to item. Please use the size guide on each product page before you order.
Products are subject to availability. If an item you’ve ordered is no longer available, we’ll let you know and refund you in full.
4. Prices and Payment
All prices are in British Pounds (GBP, £). The total shown at checkout, including any delivery charges, is the full amount you pay.
You can pay using any of the payment methods shown at checkout. Payments are processed securely by our payment providers. See our Payment Policy for more information.
If a product is listed at the wrong price due to an obvious error, we’ll contact you before your order is processed. You can then choose to go ahead at the correct price or cancel for a full refund.
5. Placing an Order
After you place an order, we’ll send you an email confirming we’ve received it. This doesn’t mean we’ve accepted your order yet. Our contract with you begins when we email you to confirm your order has been dispatched.
We may decline or cancel an order, for example if an item is out of stock, there’s a pricing error, or we suspect fraud. If we cancel an order you’ve already paid for, you’ll receive a full refund.
6. Delivery
We deliver to addresses in the United Kingdom. Delivery costs and estimated times are set out in our Shipping Policy. Delivery times are estimates, and delays outside our control can happen. If your order is significantly delayed, please contact us.
Your order becomes your responsibility once it has been delivered to the address you provided.
7. Cancellations, Returns and Refunds
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery. We also offer an extended 30-day return period. Full details are in our Return & Refund Policy.
8. Faulty Items
If an item is faulty, damaged or not as described, you’re protected by the Consumer Rights Act 2015. Contact us and we’ll arrange a repair, replacement or refund, as appropriate. These Terms do not affect your statutory rights.
9. Your Account
If you create an account with us, you’re responsible for keeping your login details secure and for anything done using your account. Please let us know straight away if you think your account has been used without your permission.
10. Our Content
All content on this Website, including text, images, logos and design, is owned by FLERYA or used with permission. You may not copy, reproduce or use any of it for commercial purposes without our written consent.
11. Fair Use of the Website
You must not:
- Use the Website for anything unlawful or fraudulent
- Attempt to access our systems without permission
- Introduce viruses or other harmful code
- Use automated tools to copy or collect content from the Website
12. Links to Other Websites
Our Website may link to websites run by others. We’re not responsible for their content or how they handle your data.
13. Our Responsibility to You
If we fail to meet these Terms, we’re responsible for loss or damage you suffer that is a foreseeable result of our failure or of our failure to use reasonable care. We’re not responsible for loss or damage that isn’t foreseeable, or for any business losses.
We don’t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.
14. Events Beyond Our Control
We’re not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, strikes, carrier problems or technical failures. If this affects your order, we’ll let you know, and you can cancel for a full refund.
15. Your Privacy
We look after your personal data in line with our Privacy Policy and UK data protection law.
16. Changes to These Terms
We may update these Terms from time to time. The version on this page when you place your order is the one that applies to that order.
17. Governing Law
These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
18. Contact Us
If you have any questions about these Terms, please get in touch:
Email: contact@flerya.com
Phone: +44 7830 754714
Address: 247 Graham Street, Birmingham, B3 1SH, United Kingdom
Customer service: Monday to Friday, 9:00 AM – 5:00 PM