Shipping policy
At a Glance
- Delivery cost: free standard delivery on all UK orders
- Processing time: 1–3 business days
- Delivery time: 5–10 business days after dispatch
- Total time: 6–13 business days from the date you order
- Tracking: included with every order
- Need help? Contact us as soon as possible about any delayed, damaged or missing order
At FLERYA, we want your order to arrive safely and without fuss. Every parcel is packed with care, and we’ll keep you updated from dispatch to your doorstep.
Contact Us
Email: contact@flerya.com
Phone: +44 7830 754714
Address: 247 Graham Street, Birmingham, B3 1SH, United Kingdom
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
Where We Deliver
We deliver to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland, to both home and business addresses.
Delivery Charges
Standard delivery is free on every UK order. The total shown at checkout is exactly what you pay, with no extra delivery fees added later.
Processing Your Order
- Processing time: we process orders within 1–3 business days, Monday to Friday.
- Weekends and bank holidays: orders placed at the weekend or on a UK bank holiday are processed from the next business day.
- Busy periods: during sales and holiday seasons, processing can take a little longer. If there’s a significant delay, we’ll let you know.
Delivery Times
Once dispatched, your order should arrive within 5–10 business days.
These are estimates and can sometimes be affected by things outside our control, such as:
- Bad weather
- Carrier delays
- Bank holidays
- Unexpected disruptions
Total Delivery Time
From the day you place your order, please allow 6–13 business days in total for processing and delivery. Deliveries to remote areas, such as the Scottish Highlands and Islands, may take a little longer.
Tracking
Every order is sent with tracking. As soon as your parcel is on its way, we’ll email you your tracking number and a link to follow it.
If you have any questions about your delivery, email us at contact@flerya.com.
Cancelling Your Order
To cancel an order, contact us at contact@flerya.com as soon as possible. If it hasn’t been dispatched yet, we’ll cancel it and refund you in full. If it’s already on its way, please follow our return process once it arrives.
Missing Items
If something is missing from your parcel, please let us know within 7 days of delivery. We’ll look into it and either send the missing item or refund you.
Damaged or Lost Parcels
If your parcel arrives damaged, or hasn’t arrived within the expected time, please contact us as soon as possible. We’ll investigate with the carrier and arrange a replacement or refund.
Your order remains our responsibility until it has been delivered to you.
Returns
- Return window: 30 days from delivery
- Condition: unworn, unwashed and in original condition with all tags attached
- Return postage: paid by the customer, unless the item is faulty, damaged or incorrect
- Refunds: processed within 7 business days of approval, to your original payment method
- Restocking fee: none
See our Return & Refund Policy for full details.
Your Legal Rights
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will appear on this page with a new date.
Questions?
For any questions about delivery, email contact@flerya.com and we’ll be happy to help.